Liquid Web Inc is a rapidly expanding web hosting company which currently operates three Data Centers in the Lansing area. We have continued to make major expansions into the managed dedicated and virtual private server markets. Enterprise support provides custom, personalized support for our crucial customers. We are accepting applications for Enterprise Support Technicians to work directly at our Lansing, MI Data Centers.
Job Duties:
- Provide professional and friendly support consistently via telephone and electronic help desk
- Co-Manage customer accounts and provide basic capacity planning assistance
- Troubleshoot and solve a wide range of customer support issues from basic to complex
- Develop custom solutions for expanding customer setups
- Troubleshoot and support internally developed engineering products
- System monitoring and response
- Operating system and application installation/configuration
- Performing scheduled maintenance
- tasks
Skill Requirements:
- Advanced working knowledge of RPM based Linux Distributions
- Scripting/coding experience preferred
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent problem solving skills
- Ability to work in a team based environment
- Ability to work flexible hours
- One year previous experience preferred
- Ability to work at our Lansing, MI Data Center
More details at http://www.liquidweb.com/about/jobs.html
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