GENERAL SUMMARY:
Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS
and to ensure customer satisfaction by serving each customer according to our company Values
ESSENTIAL FUNCTION:
Customer Service
• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone timely and with appropriate greeting
Operations
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Communicate and interact with all healthcare professionals to provide optimal care
• Access, input and retrieve information to/from the computer
• Resolve Third Party rejections and complete any manual claim forms
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs, capping
and uncapping vials and bottles; labeling of prescriptions
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
o Complete Prescription Pick-Up Log, validate customer address
o Make the Offer to Counsel and direct customer to Pharmacist (if necessary)
• Perform all register transactions, in adherence of CVS policy and procedures
o This includes cash, check and charge transactions
o Bag merchandise upon completion of sale
• Answer customer medical questions when appropriate
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Assist Pharmacist with maintaining daily and weekly reports
• Communicate with Field Management and the Customer Support Center regarding any required reporting
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Stand for extended periods of time
Under Direct Supervision of Pharmacist
• Solicit information on a customers medical history to give appropriate medical advice
• Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
• Support scheduling activities according to the needs of the business and workflow model
• Coordinate/implement the training and development of Pharmacy Support Staff
• Complete all required training and compliance programs within designated timeframe
MARGINAL FUNCTIONS:
• Assist front store operations when needed
• Communicate with field management and corporate any required reporting

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